Visits Experience Manager
- Full Time (40 h/w)
- Klosterneuburg near Vienna, Austria / Home Office possible
- € 52,000 gross/year (excl. overtime)
Your Responsibilities
The Events Team at ISTA is responsible for organizing a wide range of events, including academic, internal, public outreach, networking opportunities, and hosting visits. We are looking for a flexible and reliable team player who will plan, implement, and promote visits as well as set up operational visit structures and processes in close collaboration with Office of the President, Executive Affairs, Development & Partnerships, and other relevant stakeholders at ISTA.
- Reconceptualize and implement a professional ISTA visits program for different stakeholder groups
- Addressing inquiries and managing specific tour requests
- Ensuring effective project management of visit-related initiatives, including timelines, budgets, and coordination
- Implement best practices to streamline processes
- Communicating professionally with various stakeholders on campus, e.g. Office of the President, Executive Affairs, Development & Partnerships, Communications as well as external partners to ensure a smooth collaboration
- Lead campus tours for organized visits
- Handle administrative tasks, such as reporting and documentation
- Continuously evaluate the offered visits, and analyze visitor data and feedback to improve the service offerings
- Collaborate with the marketing experts on campus to design and execute effective strategies to reach out to defined stakeholder groups
- Ensure a high-quality experience during organized visits
Your Profile
- Academic degree in International Relations, Public Relations, or a related field, along with work experience in the above listed tasks, ideally in tertiary educational institutions
- Demonstrated experience in effective project management
- Proficiency in English and German, further language skills are an asset
- Strong team player with excellent verbal and written communication and interpersonal skills, demonstrating a high level of tact and diplomacy
- Exceptional organizational skills and attention to detail
- High degree of service orientation and hands-on mentality
- Professional appearance and confident manner
- Inspiring and engaging presence when representing ISTA
ISTA is growing. Grow with us!
Institute of Science and Technology Austria (ISTA) is a constantly growing international institute for conducting world-class research in mathematics, computer science, life sciences & physical sciences. We strive to recruit passionate professionals from across the world over all fields who strive to support our goal of excellent research. Located within a beautiful campus on the outskirts of Vienna, we offer multiple opportunities for personal growth in a stable working environment.
ISTA promotes a diverse and inclusive working environment and is committed to the principle of equal employment opportunity for all applicants, free of discrimination. All employment decisions at ISTA are based on job requirements, qualifications, merit and organizational needs. We strongly encourage individuals from underrepresented groups to apply.
Your benefits
Education & training 
Cafeteria 
Childcare 
Free shuttle bus 
Multiple health offers 
Pension insurance *This position comes with possible overpayment depending on education, qualification and work experience. For more information on how ISTA processes your personal data, please refer to www.ista.ac.at/data-protection.
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